Keys Court Business Centre, 82-84 Moseley Street, Birmingham,
England, B12 0RT



The top management of SECURE TOWN LIMITED have defined and documented the following commitment with respect to quality. Every staff member has the responsibility to ensure that the intentions of this policy statement are understood, applied and maintained within their own activity area.

SECURE TOWN LIMITED aim is to ensure that the needs of our customers are clearly understood and met through close liaison at all stages of the work. Ultimate responsibility within the company rests with the MD; who is responsible for all matters pertaining to the Quality System. The Company’s Quality Policy calls for continual improvement in its quality management activities, and business will be conducted according to the following principles:

Top management at SECURE TOWN LIMITED is highly committed and dedicated to providing the highest levels of customer service and respects the customer’s right to be involved in the improvement of his contract with the Company. The Company seeks to improve its market share of the industry by diligent pursuit of quality control and human resources development programmes.

This policy is sets the framework for quality objectives and overall implementation of QMS.

Resulting in a trained disciplined and professional work force motivated to providing the quality of service required by our customers SECURE TOWN LIMITED is planning to be assessed by accredited assessment bodies, ISO 9001 and BS 7499. The Company also ensure that its workforce is screened to BS 7858.

The purpose of this manual is to present the organisations Quality Management system to all personnel, giving the guidance essential for the effective application of Quality Control. The purpose of this manual is to present the organisations Quality Management system to all personnel, giving the guidance essential for the effective application of Quality Control.

The contents serve as a basic reference to policies, processes, and procedures, together with work instructions (where necessary) outlining the activities and responsibilities which a person holding a company appointment is expected to undertake as a normal part of his/her duties.

The Managing Director shall determine the criteria and methods to ensure that both the operation and control of the processes are effective, It is the responsibility of the Managing Director to ensure the availability of resources and information necessary to support the operation and monitoring of the processes. The organisation shall monitor measure and analyse the processes, ensuring that actions are implemented to achieve planned results and to continually improve their effectiveness.


SECURE TOWN LIMITED Provide security guarding and key holding and intruder alarm response services to residential and business premises while. At SECURE TOWN LIMITED the top management is committed to provide adequate control of the health and safety risks arising from our work activities under the Health and Safety at Work etc. Act 1974; by consulting with its employees on matters affecting their health and safety at work place. SECURE TOWN LIMITED ensures safe handling and use of substances and provides adequate information instruction and supervision for employees.

SECURE TOWN LIMITED is committed to ensure that all employees are competent to do their tasks, and to give them adequate training. SECURE TOWN LIMITED as employer understand his responsibility to report certain serious workplace accidents, occupational diseases and specified dangerous occurrences (near misses) under RIDDOR – Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013. SECURE TOWN LIMITED is committed to prevent accidents and cases of work-related ill health to maintain safe and healthy working conditions;

Therefore, we provide, so far is reasonably practicable.

  • A safe system of work.
  • Safe plant and equipment.
  • Safe means of handling and transporting articles, substances and people
  • Adequate training, instruction, information and supervision
  • A safe place of work with safe access and egress.
  • A safe and healthy environment.
  • Adequate welfare facilities.

Management at SECURE TOWN LIMITED is committed to ensure, so far as is reasonably practicable, that the way we carry out our security operations does not affect the Health and Safety of persons who are not our employees, for example visitor and contractors.

It is also recognized that where we produce articles and substances for use at work or we erect or install any plant or equipment, we have a duty to ensure the Health and Safety or those who use them and make available all the required information for their Health and Safety.


SECURE TOWN LIMITED has a very clear environment policy. This environmental policy applies to all our operations including management and site operations.

SECURE TOWN LIMITED has overall responsibility for ensuring that sufficient resources are made available to enable the business to achieve our environmental objectives and targets and that the policy is implemented. SECURE TOWN LIMITED has the day to day responsibility for ensuring that the requirements of this policy are being followed and for monitoring the effectiveness of the objectives. However, all employees have a responsibility in their area to ensure that the aims and objectives of the policy are met.

We will support this policy by implementing the following procedures:

Arrange for all printer cartridges, toners etc to be returned to the supplier or designated agent in the envelopes provided for re-cycling. Promote the use of re-cycling banks for bottles, cans, paper and other waste materials that employees may bring into their place of work.

Ensure any packaging supplied with any equipment is disposed of in methods that support this policy Seek professional advise to adopt further practices that result in generating less paper and less waste.